SHIPPING AND DELIVERY
Processing & Packaging
- All orders undergo strict quality control before dispatch.
- Order dispatch: All orders are shipped within 14 business days. If you require an earlier dispatch, please contact us to discuss availability.
- All items are securely packaged in rigid cardboard boxes for transit protection.
Shipping Time
- Worldwide shipping via DHL, Aramex, or FedEx.
- Standard delivery: approximately 5–7 business days.
- Express shipping may be available upon request, depending on the destination.
Tracking & Responsibility
- A tracking number is provided once the order has been dispatched.
- Responsibility transfers to the courier upon dispatch.
- Delivery inquiries or claims must be addressed directly with the courier, with our assistance when possible.
Duties & Taxes
- All shipments are sent on a DDU (Delivered Duty Unpaid) basis.
- Shipping and insurance are covered up to the destination country.
- Customs duties, taxes, and clearance fees are the customer’s responsibility.
- Assistance with customs clearance may be provided in certain cases.
Shipment Origin
- Orders may ship from different warehouses based on logistics, including Cyprus, Lebanon, and the UAE.
Customs Documentation
- Standard export documents are provided.
- Additional documents such as identification, tax number, EORI, VAT number, or other information may be required by customs authorities.
- Failure to provide required documents may result in delays or additional charges, which will be borne by the customer.
Delivery Cooperation
- Customers must respond promptly to courier contact attempts by phone, SMS, or email.
- Failure to respond may lead to delays or additional costs, which are the customer’s responsibility.
Refusal of Delivery
- Refused or unclaimed shipments may be destroyed at the destination.
- All associated costs will be fully borne by the customer.
