Graceful Ruffles: Off-Shoulder Mermaid Gown

• Available sizes are shipped within 4–5 business days.
• Pre-order sizes are shipped within 14 business days.
• All shipments are sent with international couriers on a DDU basis;
  customers are responsible for local duties and taxes upon arrival.
• Standard delivery takes approximately 5–7 business days, with express
  options available depending on the destination.
• A tracking number is provided once the order has been dispatched.
• Full shipping and delivery details are available in our Terms and Conditions
  and Shipping and Delivery Policies.
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• Exchanges or store credit are available; refunds are offered only in limited cases.
• Custom and made-to-order items are final sale.
• By completing your purchase, you agree to our full Exchange & Refund Policy.

CANCELLATION

• Cancellations may be requested within 1 business day of purchase.
• Approved cancellations are refunded within 2 business days, net of a 4.5% credit-card processing fee.

EXCHANGES

• Exchanges may be requested within 2 business days of delivery.
• Items must be returned unworn, unused, and with original tags and packaging.
• Store credit is issued net of shipping, duties, and taxes.

REFUNDS (LIMITED CASES ONLY)

• Refunds should be requested within 2 business days of delivery.
• Refunds are issued only for a confirmed defect, lost shipment, or incorrect item.
• Refunds are issued within 2 business days, net of a 4.5% credit-card processing fee.

Can’t find your size or preferred color in stock? Don’t worry, we’ve got you covered. Let us help you craft your custom sized item tailored to your measurements and color preferences.

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